Back in 2016 we posted an article from BBC Watchdog highlighting a company selling roller garage doors which were failing and then, when the customers went to claim on the warranty, found it not to be worth the paper it was printed on.
It is hard to believe that was 6 years ago and the company directors are still operating, under various different company names.
In addition we have seen a large increase in garage door manufacturers, suppliers and installers with some amazing deals to be had but do you really know what you are buying?
An automated door is potentially the largest, and most dangerous, piece of machinery you will have in your home. Making sure your new door is safe, reliable and installed correctly is so important but if you haven’t purchased an automated door before where do you start?
Our advice is always to:
1. Get three quotes – Don’t be swayed by pushy sales teams offering a once in a lifetime discount if you order there and then. Genuine businesses will give you a price and honour that price for a certain time period, giving you time to consider your options and make the right decision for you
2. Check the warranty – Most automated doors come with a five year warranty as standard. Reputable manufacturers will advise the door needs annual inspection to keep the warranty valid however they will not offer you an extended warranty if you pay extra, be wary of such deals.
3. Check the safety feature – Many cheap roller doors are sold as ‘hold to run’ or ‘dead man down’ without a safety edge. If the door works on hold to run and can be operated using the remote control then it is NOT compliant. Click here to watch a video from the Door and Hardware Federation about safety features.
Both ourselves and our supplier of choice, ThermoSecure, are members of the Door and Hardware Federation. All our doors come with a five year warranty and an opto safety edge. To find out more and receive a quotation, give us a call on 01295 272370.
Updated 30th April 2020
We have now begun to return to work with one team on the road installing garage doors and Mark carrying out repairs and quotes.
Please be assured all work is being carried out following guidance from the UK government (which you can find at https://www.gov.uk/guidance/social-distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance) and guidance from Trade organisations Build UK and the Door and Hardware Federation.
If you are having work carried out at your property we will call you on our arrival to your property and explain how we will work.
We ask you stay inside at all times, if you need to speak to one of our team please call them rather than coming outside.
If you have to come outside please keep 2m distance from all staff members.
The team have been provided with relevant PPE and soap/water for hand washing. They will wear a fresh pair of disposable gloves for each customer and wash their hands regularly. They have been instructed to keep two metres distance and where this is not possible to minimise time closer together.
If you have a window (or door to outside space) in your garage please open for them prior to their arrival to maximise ventilation.
We can no longer accept cheque or cash as payment nor can the fitters process card payments.
Payments can be made via bank transfer or by card via the link emailed to you with your invoice or you can call the office.
Key Workers within 20 mile radius of OX16 will not be charged a call out fee. Please make sure you tell us you are a Key Worker and the role you do when you call to book.
Examples of emergencies are:
If you have any concerns regarding the above please contact the office on 01295 272370.
The above guidance has been produced using Public Health England Guidance COVID-19: guidance for employers (can be viewed on www.gov.uk) and will be updated as and when appropriate.
Version 5 Issued 30th April 2020
It was with great sadness that we learnt of Chris Teuton’s passing in October 2019. Mark knew Chris, and his dad John before him, for many years through their shared work in the garage door industry.
At the end of December 2019 the decision was made to close John Teuton Garage Doors and Elite have now taken ownership of their telephone numbers, so we can continue to provide a garage door service to their existing customers.
The Teuton name was synonymous with quality and excellence and we are very proud to have been given the opportunity to continue their work. It is an honour to be looking after their customers.
We are pleased that Tracy, who worked for the Teutons for many years, has joined us at Elite. Working part time in the office Tracy will continue to provide excellent customer care to both Teuton’s and Elite’s customers.
The Oxford telephone numbers of 01865 373270 and 01865 842873 will continue and you can reach us on these. The Teuton’s email address is no longer in operation but you can contact Elite via email at enquiries@elitegd.co.uk.
Chris will be lovingly remembered by his family, friends and customers. If you so wish, donations gratefully received to Oxfordshire Air Ambulance can be sent c/o Reeves & Pain Funeral Services, 22 Fairfax Centre, Kidlington, OX5 2PB. Tel. 01865 371159.
It’s standard practice to always get more than one quote for any work you need carrying out to your home.
With so many garage door installers/products available it is hard to know what questions to ask and who to trust.
Here is our guide on what you should be asking when looking for a garage door or repair (and our answers!):
Treat yourself to the Elite Experience, give us a call or complete our ‘Request a Quote’ form!
All quotes are free of charge and no obligation.
Door Specification:
Door Specification:
We love garage doors and we hope you love yours too! Share your garage door with your friends and be in with a chance to win a £50 M&S gift card, our way of saying thank you for loving your door as much as we do!
Simply post a picture of your new garage door on our social media, tag us and use the hashtag #MyDoorIsElite and you will be entered into our prize draw. Please make sure you make your post public, if not, we cannot find it and cannot enter you into the draw!
Open to all our customers, simply take a picture and post to Facebook, Twitter or Instagram within six weeks of installation and don’t forget the tag #MyDoorIsElite.
Click the link for full Terms and Conditions MyDoorIsElite T&C
Good luck and we can’t wait to see your photos!
Our customer was looking for a set of timber doors to be installed on a new build property near Stow on the Wold.
Specification of door:
BEFORE PHOTOGRAPH
Our customer had one large double door to their garage and were looking to divide the opening into two, with one ‘pedestrian’ door and then a larger opening, both with the option of being operated using a remote control.
Key features of the Novoroll 77:
Installed in Mollington, Oxfordshire, our customer chose the iso45 Flush design for the garage door and wanted an insulated personnel door to match.
The window frames were finished in British Standard colour BS 10 B 21 ‘Lizard’ and so we colour matched the doors.
Motor Specification for Novomatic 563 (800N):
Sectional garage door installed in Mollington, Oxfordshire, OX17
Elite Garage Doors (Midlands) Ltd,
1 Chichester Walk,
Banbury,
Oxfordshire,
OX16 1YP
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