Advice for customers due to COVID-19

Advice for customers due to COVID-19

Updated 30th April 2020

We have now begun to return to work with one team on the road installing garage doors and Mark carrying out repairs and quotes.

Please be assured all work is being carried out following guidance from the UK government (which you can find at https://www.gov.uk/guidance/social-distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance) and guidance from Trade organisations Build UK and the Door and Hardware Federation.

If you are having work carried out at your property we will call you on our arrival to your property and explain how we will work.

We ask you stay inside at all times, if you need to speak to one of our team please call them rather than coming outside.

If you have to come outside please keep 2m distance from all staff members.

The team have been provided with relevant PPE and soap/water for hand washing. They will wear a fresh pair of disposable gloves for each customer and wash their hands regularly. They have been instructed to keep two metres distance and where this is not possible to minimise time closer together.

If you have a window (or door to outside space) in your garage please open for them prior to their arrival to maximise ventilation.

We can no longer accept cheque or cash as payment nor can the fitters process card payments.

Payments can be made via bank transfer or by card via the link emailed to you with your invoice or you can call the office.

EMERGENCY REPAIRS

Key Workers within 20 mile radius of OX16 will not be charged a call out fee.  Please make sure you tell us you are a Key Worker and the role you do when you call to book.

Examples of emergencies are:

• Garage door stuck open causing security risk to your home
• Garage door unable to lock causing security risk to your home
• Garage door will not open and you need to access for food / washing facilities / electricity or other essential items
• Garage door will not open and you need to access to retrieve vehcile to allow you to keep working

If you have any concerns regarding the above please contact the office on 01295 272370.

The above guidance has been produced using Public Health England Guidance COVID-19: guidance for employers (can be viewed on www.gov.uk) and will be updated as and when appropriate.

Version 5  Issued 30th April 2020