Last week, BBC Watchdog featured an article about a company selling roller garage doors which were failing and then, when the customers went to claim on the warranty, found it not to be worth the paper it was printed on.
The companies mentioned in the BBC’s report are well known to us and we have been called to many customers who have had problems with these doors. Often they are beyond repair and just a couple of years after having their new door fitted customers are paying for a replacement new door.
Such stories sadden and anger us as it brings our whole industry into question. We recently replaced a roller garage door near Banbury where, despite the elderly customer purchasing an extended warranty, and being driven to the nearest town to get the cash to pay the fitters for the extended warranty, was then told it was nil and void when the door failed. We have even been told stories of salesmen attempting to pass our installations off as their own in a bid to secure business!
Cardale have been making garage doors in the UK for over 50 years and Novoferm are a German company, owned by Sanwa, a world leading manufacturer in door entry systems.
Our roller garage doors come with a ten year warranty, as standard. When you purchase a roller garage door from us we will provide you with details of your warranty and, in the unlikely event of a problem arising, we will deal with the manufacturer for you. However, the information we provide you with means you could also approach the manufacturer direct if you so wished.
Both ourselves and the manufacturers we work with are members of the Door and Hardware Federation (DHF) and it was their Technical Expert who featured in the BBC’s programme.
You can read more about the DHF’s report at http://www.dhfonline.org.uk/news.aspx?NewsArticleId=188
The BBC’s full investigation can be found at http://bbc.in/2guOSuS
And you can view our completed roller garage door projects on our website at http://www.elitegd.co.uk/projects/roller-doors-projects/.
We, along with the manufacturers we work with, recommend an annual inspection for all garage doors. If you are concerned about your roller garage door and would like to book a service, call us on 01295 272370 or email email@example.com.