Supply, installation and repair of garage doors

"Make your home complete with a garage door from Elite"

Advice for customers due to COVID-19

Advice for customers due to COVID-19

Updated 24th March 2020

It is with a heavy heart that we have made the decision to stop all garage door installations, quotations and non-emergency work for a minimum of three weeks.

This is not a decision that has been easy to make but we have to prioritise our team’s health. It is not physically possible for them to work together and keep 2m apart. As you may know we are a small team, only three fitters, and we need to look after them, their families and our local community.

We are so sorry to let our customers down, it is not something which sits easy with us. We hope you can understand and support us when we all come out the other side.

EMERGENCY REPAIRS

We will continue to carry out emergency repairs until advice from government stops us from doing so.  Examples of emergencies are:

  • Garage door stuck open causing security risk to your home
  • Garage door unable to lock causing security risk to your home
  • Garage door will not open and you need to access for food / washing facilities / electricity or other essential items
  • Garage door will not open and you need to access to retrieve vehcile to allow you to keep working

Please note Key Workers within 20 mile radius of OX16 will not be charged a call out fee.  Please make sure you tell us you are a Key Worker and the role you do when you call to book.

Contactless

All emergency repairs will be undertaken following strict contactless measures, we will:

  • Telephone you on arrival and talk through how we will proceed
  • Ask you to stay in your property whilst we are on site.
  • On completion we will return to the van to call you and ask you to check the work.
  • We will then talk through with you on the telephone and ensure you are happy before leaving
  • If we need to return to the garage please return to your home whilst we do this.

Each member of staff has access to the following (where supplies allow):

  • Liquid hand soap
  • Bottled water for hand washing
  • Antibacterial spray
  • Antibacterial wipes
  • Antibacterial/alcohol hand gel
  • Van tissue
  • Blue gloves
  • Waste bags for used wipes / tissues / gloves

Each member of staff has been advised to adhere to the following guidance:

  • Wash hands on arrival at your property and on departure (follow hand washing guidance) using supplies we have provided
  • Keep a distance of two metres from customers at all times
  • Not to shake customers hands or enter into physical contact with you
  • Not to enter your home
  • Not to accept refreshments from customers
  • Wear a fresh pair of blue gloves at each property and dispose of in the waste bags
  • Waste bags should be tied securely and disposed off at the end of each day
  • All handles, keys and handsets should be wiped down with antibacterial spray/wipe before handing over to customer

If you have any concerns regarding the above please contact the office on 01295 272370.

The above guidance has been produced using Public Health England Guidance COVID-19: guidance for employers (can be viewed on www.gov.uk) and will be updated as and when appropriate.

Version 4  Issued 25th March 2020

 

What customers are saying...

  • "I am extremely pleased to be able to recommend "Elite" as a local business with great customers service, quality of workmanship and competitive pricing. It is refreshing to be able deal with Mark and his team as they are very reliable professionals"

    Mr M, Bloxham, Oxfordshire

  • "It was such a lovely surprise to receive your gift voucher because I had recommended my friend to you. It was no hardship, as I am delighted with my door, as I know she is, so thank you very much"

    Mrs W, Sibford Gower, Oxfordshire

  • "Everything was just as I was hoping. Please pass on my thanks to everybody involved for doing such a great job, I really couldn't wish for a better experience."

    Mr H, Shutford, Oxfordshire

  • "I would personally thank you for all your help and professionalism in helping us resolving the issue that we had. Many thanks again and we would highly recommend Elite."

    Mrs C, Banbury, Oxfordshire

  • "You provide great customer service above and beyond the call of duty, and if anything else ever goes wrong with my garage door then I would be delighted to use you again."

    Mr R, Chipping Warden, Northamptonshire

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